RETURNS POLICY – ONLINE AND IN STORE
We want you to love our products and enjoy your shopping experience with us. On this page you will find details about how to return or exchange your purchases made online or in stores.
RETURNS AND EXCHANGE POLICY - ONLINE PURCHASE In any case of dissatisfaction with the product purchased from us,i.e, being sent a product that was not Requested for or a Product that has been tampered With, we exchange those products in the country in which they were purchased, subject to the following conditions
1. Items must be returned within 7 days of purchase with the original receipt or other proof of purchase;
2. You must provide your name and address;
3. The returned items must be unopened,and unused.There will be no provisions for cash refunds, the product (s) will be exchanged for you using the original one requested for. once we have received the returned item back and confirmed that it meets conditions 1-3 above.
Sleek Studio Nigeria is responsible for any costs associated with returning the item to you and will also bear the cost of sending the item ONLY in situations where the mistake is fully from us. excluding any currency conversion costs. Items purchased In-store cannot be returned via Online return postage.
FAULTY ITEMS RETURNS: if an item is faulty, wrongly described or different from the sample shown then we will meet our legal obligations which may include providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.Please note that any additional cost incurred due to currency conversion will not be refunded, and are considered the responsibility of the customer.Return Instructions for Online Purchases.